Returns & Refunds

We want you to feel confident about the equipment you buy from Offroad Radios. If something isn’t right, get in touch and we’ll help you sort it out.

30-Day Returns

You can request a return within 30 days of receiving your order

For a change-of-mind return, items must be:

• Unused, uninstalled, and in their original condition.
• Complete with their original packaging, manuals, accessories, and included hardware.
• Accompanied by your order number or proof of purchase.

Opening the box to inspect your equipment is fine. Products showing signs of installation, use, damage, or modification are not eligible for change-of-mind returns.

Please contact us before sending anything back so we can provide return instructions and the correct shipping address.

Radio Kits & Vehicle-Specific Parts

Standard RR-channel programming does not, by itself, make a radio ineligible for return. The equipment must still meet the return conditions above. For radio kits, please return all included components. Partial kit returns require our agreement before shipping. Please check antenna-bracket fitment before installation. Brackets that have been mounted, bent, drilled, scratched, or otherwise modified cannot be returned for a change of mind. Antennas that have been cut or tuned, and cables or wiring that have been cut, crimped, or modified, are also ineligible. If we supplied an incorrect part or recommended a part that does not fit the vehicle details you provided, contact us so we can correct the issue at our expense.

Programmed Radio Returns

For an eligible change-of-mind return of a programmed radio, $100 per radio will be deducted from your refund, including radios returned as part of a kit.

This covers the costs already incurred for programming time, licence submission, and payment of the initial licence period on your behalf. These costs cannot be recovered when the radio is returned.

All other return conditions apply.

Return Shipping

For change-of-mind returns, you are responsible for return shipping. Original shipping charges are non-refundable.

If your order included free shipping, we will not deduct our original delivery cost from your refund.

Please package equipment securely and use a tracked shipping service. We recommend insurance for higher-value items. Keep your shipping receipt until we confirm receipt.

If we sent the wrong item or your equipment arrived damaged or defective, we will cover the reasonable return shipping costs needed to resolve the issue. Contact us first to arrange shipping.

Damaged, Defective or Incorrect Items

Inspect your order when it arrives and contact us promptly if anything is damaged, missing, incorrect, or not working as expected. Include your order number, a description of the problem, and photos where helpful.

We’ll work with you to determine the appropriate solution, which may include troubleshooting, a replacement, a repair, or a refund.

The 30-day change-of-mind return window does not limit applicable warranty coverage.

Exchanges

Ordered the wrong bracket or need a different accessory? Contact us before installing it. We can help confirm the correct item and arrange an exchange, subject to availability and the return conditions above.

For change-of-mind exchanges, you are responsible for return shipping and shipping the replacement item. If the mistake was ours, we’ll cover those costs.

Refunds

Once your return arrives, we’ll inspect it and let you know whether your refund is approved.

Approved refunds will be issued to your original payment method within five business days of inspection. Your bank or payment provider may need additional time to post the credit.

Refunds reflect the amount you actually paid, including applicable taxes and any discounts.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. If it has not shipped and no authorized custom work or separately priced services have been completed, we’ll cancel it and issue a full refund.

If your order has already shipped, our return process applies. Any charges for completed custom work or services must have been disclosed and agreed to before purchase.

Contact Us

To request a return, exchange, or help with your order, reply to your order confirmation email or use the contact page at OffroadRadios.ca.