Return Policy

At Offroad Radios, we stand behind the quality of our products and carefully test all radios for functionality prior to shipment to ensure they are working properly before they leave our shop.

Due to the nature of radio electronics and vehicle installations, we only accept returns on items that are:

  • Unused

  • Uninstalled

  • In original packaging and condition

  • Returned within 15 days of delivery

Once a radio, antenna, mount, or accessory has been installed, mounted, wired, modified, or used, it is considered non-returnable. This policy exists because damage to radio equipment can occur during installation, wiring, improper configuration, environmental exposure, or vehicle-related electrical issues outside of our control.

Non-Returnable Items

The following items are not eligible for return:

  • Installed or used radios

  • Mounted antennas or antenna brackets

  • Wired or hardwired components

  • Custom programmed radios

  • Special-order or vehicle-specific components

  • Items damaged during installation or use

Damaged or Incorrect Items

If your order arrives damaged in transit or you received an incorrect item, please contact us within 5 days of delivery with photos of the packaging and product so we can help resolve the issue promptly.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refunds

Approved returns will be inspected upon arrival. Refunds will be issued to the original payment method once the returned items have been received and verified to be in new, unused condition.

If you have any questions before ordering, please contact us — we are happy to help ensure you get the correct setup for your vehicle the first time.